RETURNS

1. How long do I have to return an item?

You have 14 days after receiving your item to request a return. We want to make sure you have enough time to decide if the item is right for you.

2. What are the conditions for a return?

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We want to ensure that the item is in its original state when it is returned to us.

3. How do I start a return?

To start a return, simply contact us through our contact portal. We'll guide you through the process and provide you with all the necessary instructions.

4. Can I return an item without contacting you first?

No, please contact us first before returning an item. We'll provide you with instructions on how and where to send your package. Items sent back to us without prior communication will not be accepted.

5. What if my item is defective or damaged?

If you receive a defective or damaged item, please inspect it upon reception and contact us immediately. We'll evaluate the issue and make it right.

6. Are there any items that cannot be returned?

Yes, certain types of items cannot be returned. This includes perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have any questions or concerns about a specific item, please get in touch with us.

7. Can I exchange an item?

Yes, you can exchange an item. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

8. How long does it take to receive a refund?

We will notify you once we've received and inspected your return. If the refund is approved, you'll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund as well.

If you have any other questions or concerns, please feel free to contact us. We're here to assist you!

As a military collectibles and gear store, Gear Rack understands the importance of complying with the International Traffic in Arms Regulations (ITAR). ITAR is a set of United States government regulations that control the export and import of defense-related articles and services.

ITAR is administered by the Directorate of Defense Trade Controls (DDTC), which is part of the U.S. Department of State. The primary goal of ITAR is to safeguard national security and prevent the unauthorized transfer of sensitive military technology to foreign entities.

Under ITAR, certain items and technologies are designated as defense articles and are subject to strict export controls. These defense articles include firearms, ammunition, military vehicles, and other military-related equipment. It is important for Gear Rack and its customers to be aware of the regulations surrounding these items.

One key aspect of ITAR is that it requires companies like Gear Rack to register with the DDTC if they engage in the manufacture, export, or brokering of defense articles. This registration ensures that companies are aware of their responsibilities and are committed to complying with ITAR regulations.

Additionally, ITAR prohibits the export of defense articles to certain countries or individuals who are deemed to pose a risk to national security. It is crucial for Gear Rack and its customers to understand these restrictions and ensure that any transactions comply with ITAR guidelines.

Failure to comply with ITAR can result in severe penalties, including fines and imprisonment. Therefore, Gear Rack takes its compliance obligations seriously and works diligently to ensure that all transactions are conducted in accordance with ITAR regulations.

If you have any questions or concerns regarding ITAR regulations or the export of defense articles, please feel free to contact us. Our team is well-versed in ITAR requirements and can provide guidance and assistance to ensure compliance.

At Gear Rack, we are committed to providing our customers with high-quality military collectibles and gear while adhering to all applicable regulations. Thank you for your support and understanding of ITAR regulation.

RETURNS

1. How long do I have to return an item?

You have 14 days after receiving your item to request a return. We want to make sure you have enough time to decide if the item is right for you.

2. What are the conditions for a return?

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We want to ensure that the item is in its original state when it is returned to us.

3. How do I start a return?

To start a return, simply contact us through our contact portal. We'll guide you through the process and provide you with all the necessary instructions.

4. Can I return an item without contacting you first?

No, please contact us first before returning an item. We'll provide you with instructions on how and where to send your package. Items sent back to us without prior communication will not be accepted.

5. What if my item is defective or damaged?

If you receive a defective or damaged item, please inspect it upon reception and contact us immediately. We'll evaluate the issue and make it right.

6. Are there any items that cannot be returned?

Yes, certain types of items cannot be returned. This includes perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have any questions or concerns about a specific item, please get in touch with us.

7. Can I exchange an item?

Yes, you can exchange an item. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

8. How long does it take to receive a refund?

We will notify you once we've received and inspected your return. If the refund is approved, you'll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund as well.

If you have any other questions or concerns, please feel free to contact us. We're here to assist you!

SHIPPING

1. What is your order process time?

Our order processing time typically takes 1-2 business days. During peak seasons or promotional periods, it may take slightly longer, but we always prioritize getting your order ready as quickly as possible.

2. What are your shipping methods?

We offer various shipping methods to cater to your specific needs. The available options include standard shipping, expedited shipping, and international shipping. You can select your preferred shipping method during the checkout process.

3. How long will my order take to arrive?

The shipping time depends on the shipping method you choose and your location. Here are the estimated shipping times:

• Standard Shipping: 3-7 business days within the United States
• Expedited Shipping: 1-3 business days within the United States
• International Shipping: Varies depending on the destination country

Please note that these are estimated shipping times and may vary due to factors beyond our control, such as customs clearance procedures or unforeseen delays during transit. We work closely with our shipping partners to ensure your order arrives as quickly as possible.

4. How do I track my order?

Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment. Simply click on the tracking link provided in the email or enter the tracking number on our website's tracking page.