Shipping policy

Orders are typically processed within 1–2 business days after they are placed.

Business days are Monday through Friday, excluding holidays.

During peak seasons, promotional periods, unusually high order volume, or other periods of increased demand, processing may take longer.

Processing time is separate from shipping transit time.

Available shipping methods are displayed during checkout based on your delivery address and the items in your order.

Shipping options may include:

• Standard Shipping
• Expedited Shipping
• International Shipping

Available services, carriers, delivery estimates, and shipping costs may vary depending on the destination and order.

The shipping option selected at checkout determines the estimated transit time after the order has been processed and shipped.

Estimated transit times within the United States are generally:

• Standard Shipping: 3–7 business days
• Expedited Shipping: 1–3 business days

These estimates begin after the order has been processed and transferred to the shipping carrier.

For example, an order with a 1–2 business day processing period and a 3–7 business day shipping estimate may take approximately 4–9 business days from the order date to delivery.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, service disruptions, or other circumstances outside our control.

We offer international shipping to select countries.

Enter your shipping address during checkout to determine whether delivery is available to your destination.

International delivery times vary depending on the destination country, shipping service, customs processing, and local delivery carrier.

International orders may be subject to:

• Customs duties
• Import taxes
• Brokerage fees
• Other fees imposed by the destination country

These charges are not included in the product price or shipping charge unless specifically stated otherwise.

The recipient is responsible for any applicable customs duties, import taxes, or other charges imposed by their country or local authorities.

Gear Rack does not control customs processing times or fees charged by foreign governments or carriers.

Shipping costs are calculated and displayed during checkout before you complete your purchase.

Shipping charges may vary based on:

• Destination
• Selected shipping method
• Package size
• Package weight
• Order contents

The shipping charge displayed during checkout will apply to the order unless otherwise stated.

Once your order has shipped, tracking information will be sent to the email address associated with your order when tracking is available.

You can use the provided tracking link or tracking number to follow the shipment through the carrier's tracking system.

Please allow time for the carrier to scan and update tracking information after your order has shipped.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing checkout.

We cannot guarantee that a shipping address can be changed after an order has been submitted.

If you notice an error, contact us immediately. We will attempt to assist you if the order has not yet been processed or shipped, but address changes cannot be guaranteed.

Gear Rack is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer.

Carrier delays may occasionally occur after an order has shipped.

If your order has not arrived within the estimated delivery period, first check the tracking information provided with your shipment.

Tracking information may show:

• Carrier delays
• Delivery attempts
• Weather disruptions
• Address issues
• Customs delays
• Other transit updates

If tracking has not updated for an extended period or you believe there is a problem with your shipment, contact us and we will help investigate the issue.

If tracking indicates that a package may have been lost in transit, contact us so that we can review the shipment and determine the appropriate next steps.

A carrier investigation may be required before a shipment can officially be considered lost.

If tracking shows that your package was delivered but you cannot locate it, we recommend:

• Checking around the delivery location
• Checking with other members of your household
• Checking with neighbors when appropriate
• Checking with your apartment office, mailroom, or property manager
• Allowing a short period of time in case the carrier marked the package as delivered before completing delivery

If you are still unable to locate the shipment, contact us so that we can assist you with the available next steps.