RETURNS

SHIPPING

1. How long do I have to return an item?

You have 14 days after receiving your item to request a return. We want to make sure you have enough time to decide if the item is right for you.

1. What is your order process time?

Our order processing time typically takes 1-2 business days. During peak seasons or promotional periods, it may take slightly longer, but we always prioritize getting your order ready as quickly as possible.

2. What are the conditions for a return?

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We want to ensure that the item is in its original state when it is returned to us.

2. What are your shipping methods?

We offer various shipping methods to cater to your specific needs. The available options include standard shipping, expedited shipping, and international shipping. You can select your preferred shipping method during the checkout process.

3. How do I start a return?

To start a return, simply contact us through our contact portal. We'll guide you through the process and provide you with all the necessary instructions.

3. How long will my order take to arrive?

The shipping time depends on the shipping method you choose and your location. Here are the estimated shipping times:

• Standard Shipping: 3-7 business days within the United States
• Expedited Shipping: 1-3 business days within the United States
• International Shipping: Varies depending on the destination country

Please note that these are estimated shipping times and may vary due to factors beyond our control, such as customs clearance procedures or unforeseen delays during transit.

4. Can I return an item without contacting you first?

No, please contact us first before returning an item. We'll provide you with instructions on how and where to send your package. Items sent back to us without prior communication will not be accepted.

4. How do I track my order?

Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment. Simply click on the tracking link provided in the email or enter the tracking number on our website's tracking page.

5. What if my item is defective or damaged?

If you receive a defective or damaged item, please inspect it upon reception and contact us immediately. We'll evaluate the issue and make it right.

5. How much does shipping cost?

Shipping costs are calculated based on the weight and dimensions of your order, as well as the destination. You can view the shipping cost for your order during the checkout process. We offer competitive shipping rates and strive to provide the best value for our customers.

6. Are there any items that cannot be returned?

Yes, certain types of items cannot be returned. This includes perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have any questions or concerns about a specific item, please get in touch with us.

6. Do you offer international shipping?

Yes, we offer international shipping to select countries. During the checkout process, you can enter your address to see if we ship to your country. Please note that international orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the recipient.

7. Can I exchange an item?

Yes, you can exchange an item. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. What should I do if my order hasn't arrived?

If your order has not arrived within the estimated delivery time, please first check the tracking information for any updates. If there are no updates or if you have any concerns, please contact our customer support team. We will investigate the issue and provide you with a resolution.

8. How long does it take to receive a refund?

We will notify you once we've received and inspected your return. If the refund is approved, you'll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund as well.

If you have any other questions or concerns, please feel free to contact us. We're here to assist you!

8. Can I change my shipping address after placing an order?

Unfortunately, we are unable to change the shipping address once an order has been placed. Please double-check your shipping address before completing your purchase to ensure accurate delivery. If you have made an error in your shipping address, please contact us immediately, and we will do our best to assist you.