RETURNS

1. How long do I have to return an item?

You have 14 days after receiving your item to request a return. We want to make sure you have enough time to decide if the item is right for you.

2. What are the conditions for a return?

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We want to ensure that the item is in its original state when it is returned to us.

3. How do I start a return?

To start a return, simply contact us through our contact portal. We'll guide you through the process and provide you with all the necessary instructions.

4. Can I return an item without contacting you first?

No, please contact us first before returning an item. We'll provide you with instructions on how and where to send your package. Items sent back to us without prior communication will not be accepted.

5. What if my item is defective or damaged?

If you receive a defective or damaged item, please inspect it upon reception and contact us immediately. We'll evaluate the issue and make it right.

6. Are there any items that cannot be returned?

Yes, certain types of items cannot be returned. This includes perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have any questions or concerns about a specific item, please get in touch with us.

7. Can I exchange an item?

Yes, you can exchange an item. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

8. How long does it take to receive a refund?

We will notify you once we've received and inspected your return. If the refund is approved, you'll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund as well.

If you have any other questions or concerns, please feel free to contact us. We're here to assist you!