You have 14 days after receiving your order to request a return.

Return requests submitted after the 14-day period may not be accepted.

The return window begins on the date the order is delivered.

To be eligible for a return, the item must:

• Be in the same condition in which it was received
• Be unworn and unused
• Include any original tags that were included with the item
• Be returned in its original packaging when applicable
• Not be identified as final sale or otherwise non-returnable

Military surplus products may show signs of previous use, storage, handling, fading, markings, repairs, cosmetic wear, or other characteristics associated with military surplus merchandise.

These characteristics do not necessarily mean that an item is defective.

Before returning any item, you must contact us and request return authorization.

To start a return, contact Gear Rack through our Contact Us page.

Please provide:

• Your order number
• The item or items you would like to return
• The reason for the return

If your return is accepted, we will provide instructions explaining how and where to send your package.

Do not send an item back before receiving return instructions.

Items sent to us without prior authorization may not be accepted.

Customers are responsible for following the return shipping instructions provided after a return has been approved.

For standard returns, return shipping costs may be the responsibility of the customer unless otherwise stated.

If an item was received damaged, defective, or incorrect due to an error on our part, contact us so we can review the issue and determine the appropriate return shipping arrangements.

Original shipping charges are not refundable unless otherwise required by law or the return is the result of an error by Gear Rack.

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible.

Please include:

• Your order number
• A description of the issue
• Photographs of the item and packaging when requested

We will review the issue and determine the appropriate resolution.

Depending on the circumstances, this may include a replacement, return, refund, or another appropriate solution.

We do not process direct exchanges.

If you would like a different item, size, condition, or variation, request a return for the original item within the applicable return period.

You may then place a new order for the replacement item, subject to availability.

Certain products are not eligible for return.

These may include:

• Items specifically marked Final Sale
• Demilitarized merchandise identified as non-returnable
• Liquidation merchandise identified as non-returnable
• Custom or personalized products
• Gift cards
• Personal care products
• Perishable products
• Hazardous materials
• Flammable liquids or gases
• Other products identified as non-returnable on the product page

Please review the product listing before purchasing.

If you are unsure whether an item is returnable, contact us before placing your order.

A product is not automatically non-returnable simply because it is discounted or on sale.

Sale or discounted merchandise is only final sale when the product listing, collection, promotion, or applicable terms specifically state that the item is non-returnable.

Once we receive your returned item, we will inspect it and notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Your bank, credit card company, or payment provider may require additional time to process and post the refund after it has been issued.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.

Approved refunds are issued to the original payment method used to complete the purchase unless otherwise required by law.

Refunds generally cannot be issued to a different card, account, or payment method.

In some circumstances, only a partial refund may be approved.

This may apply when an item:

• Is returned in a condition different from when it was received
• Is missing parts, packaging, tags, or included accessories
• Shows use or damage not present when originally delivered

Any deduction will depend on the condition of the returned item and applicable law.

All returned merchandise may be inspected before a refund is approved.

Receiving a returned package does not automatically guarantee that a refund will be issued.

If the item does not meet the return requirements described in this policy, the return may be denied or a partial refund may be issued where appropriate.

If you need to cancel an order, contact us as soon as possible.

Orders may begin processing shortly after they are placed, so cancellation requests cannot be guaranteed.

If an order has already been processed or shipped, the standard return process will apply.